Messaging Support
Find answers to questions about your Bandwidth messaging services.
Delivery Receipts
- Are delivery receipts available for international destinations?
- Can I get Delivery Receipts for MMS messages?
- Delivery Receipt (DLR) FAQs
- How do I enable MMS Delivery Receipts when sending messages?
- How do I opt out of A2P traffic as a T-Mobile subscriber?
- Requesting MMS Delivery Receipts for MM4 users
- See all 7 articles
Global Messaging
Hosted Messaging
- Can I text-enable a non-Bandwidth phone number?
- Hosted Messaging errors
- Hosted Messaging FAQ
- Hosted Messaging LOAs
- How do I import phone numbers for Hosted Messaging?
- How do I remove phone numbers for Hosted Messaging?
- See all 7 articles
Implementing Messaging
- A2P use case best practices and onboarding guidelines
- How do I configure my SMPP connection for Bandwidth gateways?
- How do I create a Messaging API application?
- How do I set up a Messaging API account in the Bandwidth App?
- Messaging test plan
- MM4 messaging (MMS) integration guide
Long Code Messaging
- 10DLC brand and campaign registration overview
- 10DLC Overview
- 10DLC registration best practices
- 10DLC vetting process
- Costs associated with 10DLC
- 10DLC FAQ
- See all 28 articles
Messaging Compliance
- Messaging compliance best practices
- Understanding SPAM complaints
- Carrier consent audits
- Root Cause Analysis
Messaging FAQ
- Can I have multiple binds to the same data center from one IP?
- Can I use my Bandwidth phone numbers for SMS?
- Can the ‘from number’ used for an outbound text message be a non-Bandwidth number?
- Does Bandwidth handle opt-in and opt-out keywords?
- Does Bandwidth store SMS/MMS messages and traffic?
- Does Bandwidth support DNS for inbound messaging?
- See all 14 articles
Messaging Insights
- Messaging Detail Records Report
- Messaging Billing Detail Records Report
- How do I use the Capacity page?
- How do I use the Delivery page?
- How do I use the Usage page?
- How do I use Message Logs?
Messaging Resources and Policies
- A2P use case best practices
- Bandwidth messaging content policies
- Black Friday and Cyber Monday messaging sending guide
- Messaging URL best practices
- Transferring messaging services to Bandwidth
MMS
- Can I control the order of how MMS attachments are displayed?
- Can I send or receive MMS on my toll-free phone number?
- Can I turn MMS on and off on individual phone numbers?
- How does group messaging work?
- What are the MMS file size limits?
- What happens if I send MMS to a phone number that doesn't support MMS?
- See all 9 articles
Rate Limits
- Are there per number rate limits for international SMS?
- Can I request a higher MPS rate on my account to support high-volume sending?
- How does Bandwidth message queuing work?
- Is there a CTIA or messaging industry per number rate limitation on toll-free?
- What are Bandwidth’s default rate limits for messaging?
- What are rate limits?
- See all 7 articles
Short Code Messaging
- Bandwidth short code handbook
- Can I send and receive messages from a long code to a short code?
- Does Bandwidth host short codes?
- Hosted short code FAQ
- Navigating the Short Code Registry
- Short code fees
- See all 7 articles
Toll-Free Messaging
- Bandwidth toll-free verification handbook
- Bulk toll-free verification guide
- Can I use Bandwidth to text-enable an existing toll-free number that is currently in-use for voice?
- Canada toll-free messaging best practices
- Does Bandwidth offer APIs for toll-free SMS and MMS?
- Does Bandwidth offer SMPP for toll-free SMS?
- See all 14 articles
Troubleshooting
- Does Bandwidth retry HTTP messaging callbacks if my callback URL isn't reachable?
- How can I investigate my Bandwidth messages using Search and Logs?
- How can I tell if my messages are being blocked?
- How do I resolve the delivery failure error code 4452?
- MM4 error codes
- Short Code Provisioning Moratoriums
- See all 13 articles