Voice Support
Looking for answers to questions about your Bandwidth voice, services? Click here to explore the knowledge base.
Implementing Voice
- BYOC for Five9 hosted proof of concept setup guide
- BYOC for Genesys Cloud on the Legacy North American Platform
- BYOC for Twilio Flex
- BYOC for Twilio on the Legacy North American Platform
- BYOC for Twilio Programmable Voice
- Cloud Connect for Webex Calling on the Legacy North American Platform
- See all 14 articles
International Calling
- Can I call international numbers on the Legacy North American Platform?
- International Calling plans on the Legacy North American Platform
STIR/SHAKEN Resources
- Invalid ANI blocking
- What is STIR/SHAKEN and how does it impact robocalling?
- STIR/SHAKEN Inbound Verification
- STIR/SHAKEN Transit Identity Header Service
- Robocall Mitigation Database guide
- Comprehensive filing requirements for the Robocall Mitigation Database
- See all 7 articles
UC Voice
- What is the parent account structure for UC Seats?
- Can a cloud trunk account have different IP addresses?
- Can a premise account have different IP addresses?
- Can a seat account have different IP addresses?
- Can a single account be used for all three types (i.e. Seats, Cloud and Premise)?
- Can concurrency be enabled per sub-account for a UC account?
- See all 26 articles
Voice FAQ
- Call Assure FAQ
- How can I add two-factor authentication (2FA) to my application?
- Using Conferencing on the Legacy North American Platform
- Using Recording on the Legacy North American Platform
- Using Transcription on the Legacy North American Platform
- What can I do if my calls are improperly labeled as "Spam" or "Scam"?
- See all 12 articles
Voice Insights
- How do I use the Call Logs page?
- How do I use the Call Summaries page?
- How do I use the Connections page?
- Voice Call Detail Records report
- Voice Billing Detail Records report