Key Resources

Contact Information, Service Levels & Escalation Process

• Coverage Matrix and other Phone Number Resources
• Escalation Contacts
• How to Receive Network Updates Using the Bandwidth Status Page
• Service Level Targets and Severities
• Hours of Operation & Contacts

Bandwidth Policies

• Recommended Fraud Mitigation Best Practices for Bandwidth Customers
• Bandwidth Messaging Content Policies
• What are some common types of scams and possible ways to protect myself from them?
• Bandwidth's Policies to Combat Robocalls, Scam Calls, Toll Fraud, SPAM and More
• Fraud Mitigation Best Practices: #Secure Your Systems

Bandwidth Dashboard

• New features in Learning Lab & Support
• What reports are available in the Bandwidth Dashboard and how do I download them?

V1 -> V2 Migration Guides

• Bandwidth's V2 API Platform Migration
• V1 → V2 Voice API Migration Guide
• V1 → V2 Numbers API Migration Guide
• V2 Voice API Features Guide
• V1 → V2 Messaging API Migration Guide
• How do I create API tokens and secrets?
• See all 8 articles